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Privacy Policy – SHARP Life Mobile App

Effective Date: 2022-02-23

Update on: 22-05-2025

Sharp Consumer Electronics Poland sp. z o.o. and its subsidiaries (“we”, “us”, “our”, “Sharp Consumer Electronics Poland sp. z o.o.”) are committed to protecting your privacy. This Privacy Policy (“Policy”) describes our privacy practices regarding information relating to personal data that we process through your individual use
of the following services, products, and related mobile applications (collectively, the “Products”):

The administrator of the data provided by users in the application is Sharp Consumer Electronics Poland sp. z o.o., which can be contacted at:

Correspondence address: Ostaszewo 57B, 87-148Łysomice, Poland

Email: app.service@sharpconsumer.eu

The Controller has appointed a Data Protection Officer who can be contacted: Email: iod.pl@sharpconsumer.eu

SHARP Life Mobile App

Before using our Products, you should read this Policy and understand our purposes and practices for collecting, processing personal information, including how we use, store, share, and transfer it. In the Policy, you will also find ways to exercise your rights to access, update, delete or protect your personal data.

Upon acceptance of this Policy during registration or if you start using our Products and do not expressly object to the content of this Policy, we will consider you to fully understand and accept this Policy. If you have any questions about this Policy, please contact us at: app.service@sharpconsumer.eu/iod.pl@sharpconsumer.eu.

Definition

In this Policy, personal data means information generated, collected, recorded and/or stored, electronically or otherwise, that can be used to identify an individual or reflect the activity of that individual, either from that information alone or from that information and other information we have access to about that individual.

Smart devices refer to those computer devices manufactured or manufactured by equipment manufacturers, with a human-machine interface and data transmission capability, that connect wirelessly to a network, including but not limited to: smart home appliances, smart wearable devices, smart electric scooters, smart air purification devices, etc.

The General Data Protection Regulation refers to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of personal data. (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data. natural persons with regard to the processing of personal data and on the free movement of such data, and repealing the Personal Data Directive and repealing Directive 95/46/EC (GDPR).

What personal data we collect

In order to provide our services, we will ask you to provide the necessary personal data that is required to provide these services. If you do not provide your personal information, we may not be able to provide you with our products or services.

1. Information you voluntarily provide to us

Account or profile information: When you register an account with us, we may collect your name and contact information, such as your email address, phone number (this option varies by location), username, and login information.

When you interact with our Products, we may

Further collect your nickname, profile picture, country code, language, language preference or time zone information in your user account.

The scope of data may increase if you provide it yourself or if you authorize logging into the Products using a third-party account. We may then obtain from that third party information about your account (e.g., such as your portrait, nickname, region, gender, etc.) that may be associated with your account.

We will ensure compliance with applicable data protection laws and regulations, as well as agreements, policies or documentation agreed with such third parties regarding the sharing of personal data when processing your personal data.

Data.

-Feedback: When you use the feedback and suggestions and suggestions feature on our Products, we will collect your email address, mobile phone number (this option depends on your location), and feedback content to troubleshoot and crash your devices and troubleshoot your device in a timely manner.

-Information based on additional functions:

In order to offer you a more convenient and improved user experience, we may collect and use certain information if you

agree to use additional features in the app. Please note that if you

You may continue to use the basic services of the App and your connected smart devices, but some features based on these additional features may not be available. These additional features may include:

-2)Additional location-based features:

When you enable location-based features on your mobile device, we will collect and process location information to enable those features, such as pairing with smart devices. We may also collect information about your real-time precise or imprecise geolocation when you use certain smart devices or services, such as a cleaning robot and weather service.

Based on the user’s consent, when the geo-fence function is enabled, information about the user’s location will be generated and shared with Google Maps services. Please note that Google has appropriate data protection measures in place, which can be found in Google’s Data Protection Terms for more information: https://privacy.google.com/businesses/gdprservices/. You can reject this use of your location information by managing your permission settings on the Services, after which we will stop collecting and using your location.

3)- Additional camera-based services:

You can use the camera to scan the code by enabling the camera permissions to pair with a smart device, record videos, etc. Please note that even if you have agreed to enable camera permissions, we will only obtain information if you actively use the camera to scan codes, record video, etc.

4)–Additional photo/video access and upload services based on photo albums (photo library/video library): With this function, you can upload photos/images/videos after enabling the photo album permission, to realize functions such as changing avatar, reporting problems with the use of the device by providing photo evidence, etc. When you use photos and other features, we will not recognize this information; But when a user reports a problem with the use of the device, we may use the photos/images you upload to locate the problem.

5)- Additional services related to microphone services: The microphone can be used to send voice information after enabling microphone permissions, such as recording videos, waking up voice assistant, etc. voice assistant, etc. For these features, we will collect voice information to recognize your command. Please note that even if the user has consented to enable the microphone, there will only be voice feedback if the user voluntarily activates the microphone in the app.

6)-Additional services based on storage permissions: The goal is to ensure the stable operation of the application through the use of storage permissions. When you grant or indicate permission to read/write to your mobile device’s memory, we will access photos, files, crash log information, and other necessary information from your mobile device’s memory in order to provide you with features such as information, publications, and to locally record crash log information.

Please note that when you enable any of the permissions, you authorise us to collect and use relevant personal data in order to provide you with the relevant services. When you disable any permission, we will treat it as a cancellation of authorization and will no longer continue to collect personal information based on the relevant permissions, and related functions may be terminated. However, your decision to disable permissions will not affect the prior collection and use of information based on authorization.

7)- Information Collected Automatically

-Device Information: When you interact with our Product, we automatically collect device information, such as your device’s MAC address, IP address, wireless connection information, operating system and version, app version number, push notification ID, log files, and mobile network information.

-Usage Data: As you interact with our sites and services, we automatically collect data about your visits, clicks, downloads, messages sent/received, and other uses of our sites and services.

-Log Information: When you use our app, a system and exception log may be uploaded. Please note that you cannot identify a specific individual based on Device Information or Log Information alone. However, if these types of non-personal information, when combined with other information, can be used to identify a particular individual, such non-personal information will be treated as personal information. Unless we have obtained your consent, unless otherwise required by data protection laws and regulations, we will anonymize non-personal information.

Based on your consent, when you enable geo-fencing in the Products, your location information will be generated and shared with Google Map services. Please note that Google has appropriate measures and data protections in place, which can be found in Google’s Data Protection Terms for more details: https://privacy.google.com/businesses/gdprservices/. You may reject this use of your location information by managing your settings on the Products, after which we will stop collecting and using your location information.

8). Smart Device Related Information:

-Basic smart device information: We may collect basic information about smart devices, such as smart device information, such as device name, device ID, online status, time status, activation time, firmware version, and update information.

Smart Device Reported Information: Depending on the different smart devices you choose to connect to our Products or services, we may collect different information reported by smart devices, e.g., device name, device ID, online status, activation time, firmware version, and update information.

Purposes and legal basis for the processing of Personal Data

The purposes for which we may process your information are as follows:

-Providing services: We process account and profile data, device information, usage data, location information, and smart device-related information to provide you with our Products and services that you have ordered or purchased. The legal basis for this processing is the performance of a Contract (Article 6(1)(b) of the GDPR) with you in accordance with our Terms of Use,

-Improving our services: We process device information, usage data, location information, and smart device-related information to ensure the functionality and security of our Products, to develop and improve our Products and services, to analyze the performance of our operations, and to prevent and track fraudulent or misuse. The legal basis for the processing is the performance of a contract (Art. 6(1)(b) GDPR) with you in accordance with our Terms of Use and (Art. 6(1)(f) GDPR – the legitimate interest of the controller to improve the quality of the services provided.

-Non-marketing communications: We process your personal information to send you important service-related information, changes to our terms, conditions, and policies, and/or other administrative information. At the same time, we will also send you notifications related to the services you have purchased, such as alert services. You can select [App Notifications] to manage this communication. If you choose not to enable the notification feature, we will no longer process your information for this purpose.

To. The legal basis for this processing is the performance of a Contract (Art. 6(1)(b) GDPR) with you in accordance with our Terms of Use.

Marketing Communications: We may process personal data to provide you with marketing and promotional materials as part of the services. In this case, each communication we send you will contain instructions to opt-out of receiving such materials in the future. If you do not want our Products to send you marketing materials, you can opt-out when you enter the App or by changing your preferences in the [Privacy Settings] of the App. The legal basis for this processing is the legitimate interest of the controller (Article 6(1)(f) of the GDPR) and your consent to such communication (Article 6(1)(a) of the GDPR).

-Personalization: We may process account and profile data, usage data, device information to personalize product design and provide you with services tailored to your needs, such as recommending and displaying information and advertising about products tailored to you and inviting you to participate in surveys about your use of the services. If you do not consent to our processing of your personal data for personalisation purposes, you can opt-out by accessing the App or by changing your preferences in the [Privacy Settings] on the App. Privacy Settings] in the App. The legal basis for this processing is the performance of a contract (Art. 6(1)(b) GDPR) with you in accordance with our Terms of Use and your consent to personalization or to ask for an evaluation of the services provided (Art. 6(1)(a) GDPR.

Legal Compliance: We may process data as we deem necessary or appropriate: (a) to comply with applicable laws and regulations; (b) to comply with legal process; (c) to answer questions from competent authorities; (d) to enforce our terms and conditions; (e) to protect our personal data, to protect our operations, business and systems; (f) to protect our rights, privacy, safety or property, and/or that of other users, including (g) to allow us to pursue available remedies or limit the damages that we may sustain.

The legal basis for this processing is:

– performance of the Agreement (Article 6(1)(b) of the GDPR),

– compliance with a legal obligation to which the data controller is subject (Art. 6 (1) (c) GDPR),

– legitimate interest of the controller (Article 6(1)(f) of the GDPR),

– consent of the application user to the processing of an additional scope of data for the indicated purposes (art.6. (1) (a) GDPR).

If the purposes of the processing of your personal data change, we will inform you of such change by email and/or by prominently notifying you on our website of such changes, purposes and choices regarding your personal data.

Who do we share personal data with?

At Sharp Consumer Electronics Poland sp. z o.o., we only share personal data in the manner we inform you about. We may share personal data with the following recipients:

-To our third-party service providers who perform certain business functions for us, such as website hosting, data analysis, payment and credit card processing, infrastructure provision, IT services, customer service, email delivery services, and other similar services that enable them to provide services to us.

-Our customers and other business partners who provide you, directly or indirectly, with the smart devices and/or networks and systems through which you access and use our Sites and Services.

-To affiliates or other third parties in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including without limitation in connection with any bankruptcy or similar proceedings).

In this case, you will be notified via email and/or a prominent notice on our website of any changes in ownership, assets and shares, and your choices regarding your personal data.

-As we deem it necessary or appropriate: (a) to comply with applicable laws and regulations; (b) comply with legal process; (c) respond to requests from public and government authorities, including public and government authorities, including public and governmental authorities outside your country of residence; (d) to enforce our terms and conditions; (e) protect our operations, operations and systems; (f) protect our systems to protect our rights, privacy, safety or property, and/or the rights of other users, including you; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

-Subsidiaries or affiliates within our group of companies for the purpose of carrying out regular business activities. Except for the third parties described above, third parties only with your consent.

International Transfer of Information Collected

Sharp Consumer Electronics Poland sp. z o.o. will comply with applicable data localization requirements in the relevant jurisdictions with respect to data retention. To facilitate our business, we may transfer, store and store personal information in jurisdictions other than where you reside. The laws of these countries may differ from those of your country of residence. When we do this, we will ensure an adequate level of protection for your information by using one or more of the following approaches:

Contract based on approved EU standard contractual clauses in accordance with Article 46 of the GDPR. 46. For more information, please visit https://ec.europa.eu/info/law/law-topic/data-protection/international-dimension-data-protection/standard-contractual-clauses-scc_en.

For details of the security measures we use

you can contact us directly as described in this Policy.

Your rights in relation to your personal data. We respect your rights and control over your

personal data. You may exercise any of the following rights:

We will try to reply you within 30 days. However, in the case of a submitted request, the Administrator may extend the response time for another 60 days. If you choose to send us
an email, in your request you will clearly state what information you would like to change, whether you would like your personal information to be removed from our database, or otherwise inform us what restrictions you would like to place on our use of your personal information. Please note that for security reasons, we may ask you to verify your identity before taking further action for security reasons.

You can:

-Request access to the personal data we process about you;

-request the correction of inaccurate or incomplete personal data concerning you;

-request the deletion of your personal data;

– Request a temporary or permanent time restriction or permanent restriction on our processing of some or all of your personal data;

– lodge a complaint with the supervisory authority competent for the protection of personal data – the President of the Office for Personal Data Protection.

-request the transfer of Personal Data to you or to a third party, if in case we process the data on the basis of your consent or a Contract with you, as well as in case the processing is carried out by automated means; and

– opt out of or object to our use of your personal information where we are relying on your consent or our legitimate interests. The data subject also has the right to object to processing on the basis of the

legitimate interest of the controller.

Withdrawal of consent: We will exercise our right to withdraw consent in the following ways:

1) For privacy permissions, device system settings, consent can be withdrawn by changing device permissions, including location, camera, photo album (photo library/video library), microphone, Bluetooth settings, notifications, and other related features;

2) Unplug the smart device through the APP, and the information related to the smart device will not be collected;

Security We use commercially reasonable physical, administrative, and technical safeguards to maintain the integrity and security of personal information. Sharp Consumer Electronics Poland sp. z o.o. provides various security strategies to effectively ensure the security of user and device data. When it comes to access to the device, Sharp Consumer Electronics Poland sp. z o.o. applies algorithms to ensure data isolation, access authentication, and authorization application. In terms of data communication-security algorithms and transmission encryption protocols, and commercial-level encryption of information transmission.

Encryption of transmissions based on dynamic keys. When it comes to data processing, strict data filtering and validation and full data auditing are used. When it comes to data storage, all users’ sensitive information will be securely encrypted for storage. If you have reason to believe that it is no longer safe for you to interact with us (for example, if you

you believe that the security of any account you may have with us has been compromised), you may notify us immediately of the problem by sending an email to iod.pl@sharpconsumer.eu.

Data Retention

We process your personal data for the minimum period necessary for the purposes set out in this Privacy Policy, unless there is a legal requirement to retain the data for a longer period. We determine the appropriate retention period based on the amount, nature, and sensitivity of your personal data, and we will destroy your personal data once the retention period expires. If we are unable to do so for reasons due to technical reasons, we will ensure that appropriate measures (e.g. data anonymisation) are in place to prevent further use of your personal data.

Children’s Privacy. Protecting the privacy of young children is particularly important to us. The Services are not directed to anyone under the age of sixteen (16) (or such other age as may be determined by applicable law in your country/region of residence), and we ask that you do not provide any personal information to us.

We do not knowingly collect personal information from anyone under the age of sixteen (16) unless

We will obtain the consent of the child’s parent or legal guardian in advance.

legal guardian. If we learn that we have collected personal information from a person under the age of sixteen (16) without the consent of that child’s parent or legal guardian, we will take steps to delete that information.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by email (to the email address specified in your account) or by means of a notification in the mobile applications. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact. If you have any questions about our practices or this

Sharp Consumer Electronics Poland sp. z o.o.

Postal address: Ostaszewo 57B, 87-148

Łysomice, Poland

Email: app.service@sharpconsumer.eu

The Controller has appointed a Data Protection Officer who can be contacted: Email: iod.pl@sharpconsumer.eu